ai support bot
MM-105Customers get answers from the help centre in seconds, and anything the bot can't solve becomes a ticket for a human.
DEMO RUN 01
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- Trigger
- A customer asks a question in the support chat
- Apps
- OpenAI
- Help centre
- Vector search
- CRM tickets
- What it does
- Understands the question and keeps the conversation context
- Searches the help centre for the answer
- Links the right article
- Opens a ticket when it can't solve it
- Outcome
- Customers get answers from the help centre in seconds, and anything the bot can't solve becomes a ticket for a human.
When / then
- WHENa customer asks a question
- THENthe agent searches the help centre
- THENit answers with the right link
- IFit can't help, it opens a ticket for the team
All nodes
- Serial
- MM-105
- Year
- 2025
- Steps
- 9
- Built in
- n8n
A support chat that answers from the help centre and opens a ticket when it can't help.
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